So what did Gary Reggiani and his team learn “on the fly” this past year as they participated in the Greater Reading Chamber’s Business Excellence program? Here’s five “business best practices” that helped them affect change and get them on track for the future.
1) First things first – he and his team attended a Habits Boot Camp and developed their One Page Strategic Plan –
“We never really planned for our future in a systematic way,” says Gary. “Now, we’re planning using a sustainable approach and updating it as necessary.”
2) Implemented regular meetings including daily huddles and weekly tacticals – with their plan in front of them to keep them focused and on track.
3) Developed a business “dashboard” to track key indicators - and - they’re working to figure out what their leading indicators need to be to help them get to their goals.
3) Started working proactively with their customers to find out their needs and issues and are making adjustments to their strategy because of what they’re finding out….and finally…
4) Evaluated their people to make sure that they had the right people doing the right things. In the process, they identified the need to hire a Purchasing Manager and used biographical interviewing techniques to bring on the right person to manage their supply chain and their vendors, which is already making a difference to their operation.
The Results?
“Now”, says Gary, “We’re doing things “on purpose” and getting them done through a more formal approach that enforces personal accountability and commitment. Our management team is aligned. They’re bought into the plan. Responsibilities and expectations are better defined and people know what each others’ goals and targets are as well as the company’s.”
And revenues and profits continue to grow…what could be sweeter?
Want to learn more? Email us at info@ceothinktank.com and learn how to “learn on the fly” too!


·
Well, it’s been a big two weeks. We finalized our 


