Posts Tagged ‘Small business advice’

Four “tickets” to business success…courtesy of a world leader in ticketing software

Thursday, September 2nd, 2010

gateway-logo1Gateway Ticketing Systems is the world leader in high-speed, access control, admission control, and ticketing software for the attraction, amusement, and intercity bus transportation industries.  If you’ve purchased a ticket to enter the Empire State Building, the Statue of Liberty ferry, the San Diego Zoo, or even ridden Bieber Tourways to NYC, it’s more than likely it was processed using Gateway’s technology. 

 

 Led by Michael Andre, Darryl Moser and Peter Grumblatt, Gateway has successfully grown for over 20 years by focusing on three critical “success” factors:

 

1)  Developing a great client base of marquee customers (check out Blueprint to a Billion for more on this…)

 

2) Generating lots of positive customer referrals and success stories and,

 

3) Having a fabulous group of dedicated employees. 

 

Then came “the recession of 2009”.  Parks and attractions reacted to falling attendance as unemployed consumers stayed home.   Sales to new customers trailed off as the credit crisis set in overseas.    Their employees were losing steam and reacting to what they perceived as a lack of progress in the business.

 

As Michael Andre said, “We knew that something needed to change.  What got us to where we were over two decades obviously wasn’t going to get us to where we wanted - and needed - to be.”

 

So what did the partners decide to do?  Like Gary Reggiani and the gang at ETI whom I blogged about a few weeks ago, they decided to invest in a proven, structured methodology – the Rockefeller Habits - which they had heard about thru several sources.  And after hearing more about the Business Excellence program at the Greater Reading Chamber   - they decided to attend - along with their seven person executive team.

 

Now, one year later, they AND their management team have come away with a new sense of commitment to their business and their employees…as well as a better understanding of business as a whole and concrete, practical tools like the One Page Plan that are keeping them on track and focused….

 

But what were their 4 “tickets” to success? 

 

Look for their business success “secrets” in my blog early next week!  There’s more to come on Andre and his team

 

AND a PS for those of you who read to the end - take advantage of a GREAT OFFER to get back on track yourself!  Sign up for our next “Un-Marketing” event - “Playing to Win” before this Friday, September 2nd and get 15% off the regular price of both the breakfast briefing and a fabulous workshop designed to help you take control of your future business success.  Click here to register!

 

 

 

 

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Back in the Blog Game…with 10 Stories of Business Success

Tuesday, August 3rd, 2010

How do you learn what you don’t know, but can ultimately help - or hurt - you and your business?

After taking July off, it’s time for me to get back to the keyboard…and share with you the TEN great business success stories we’ve encountered this year….

from Gateway Ticketing to Eastern Technologies to Superior Tube  and Spike’s Trophies

..with an eye towards giving you some helpful hints - about what to do AND not do to manage a successful business in a “slow growth” economy.

From now thru December, I’m planning on sharing their “keys to success”…the challenges they’ve had to overcome, the strategies they’ve designed and insights they’ve had as well as the solutions they’ve discovered. 

Some great best practices that these small companies have put “into” practice!  And you can too!

So stay tuned!

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Five additional “Pearls of Wisdom”…courtesy of my fabulous business colleagues and advisors

Tuesday, June 29th, 2010

As 2010 hits the halfway mark, I’d be remiss to not recognize these additional Pearls of Wisdom - and the people who have contributed so much to my own business growth and learning and entrepreneurial expertise over the past six months…

1)   Recognize when it’s time to get stuff off your plate - and onto someone else’s 

Courtesy of Aldonna Ambler, aka “The Growth Strategist” and one of my advisors who said over a year ago that it was time to find a marketing assistant, and that an intern might be a good place to start.  Took a while, but I’ll never go back to not having this position filled.  Having good marketing help is critical in this economic landscape.

2)   Never hesitate to reach out for help

I’ve had some difficult organizational transitions to make over the last few months, and I am deeply grateful to two of my colleagues, Ted Lebow - who has been a wonderful sounding board and crisis helper and John Gerber - who had stepped up to the bat for me when I required legal advice and counsel.  It’s been great having people like them in my life.  Their support has been invaluable!  Thanks guys!

3)   In economic times like these, be willing to experiment with new marketing and sales tactics

We’ve certainly been experimenting - a lot!  From blogging about our story - thanks to Kevin Daum and his advice and counsel back in January…to utilizing the telemarketing services of Corporate Call Centers (thanks to another advisor - Claudia Timbo - and her great marketing right hand person Jean Dilley) - and getting their assistance running our first lumpy mail campaign…to having the opportunity to speak at Square 2 Marketing’s University last week, we’ve been strategically reaching out and “touching” people.  And it’s keeping us in the game!

4)   Find partners with sympatico - and form strategic alliances

The relationships which we’ve forged with Jim Devine and his crew at the Mid-Atlantic Employers’ Association as well as Karen Marsdale at the Greater Reading Chamber of Commerce have been key to expanding our reach in the Greater Philly area.  We’ve really enjoyed partnering with both organizations - and our partnership has resulted in more business for all of us!

5)   Define (and discover) your ideal client

And there’s no way that we could have done what we’ve done without the help of our clients.  From giving us feedback on our value prop,  to participating in video interviews,  and even taking the Caliper Profile (thanks to Dave Griffith of Modern Group - another informal advisor) who suggested that we use the profile to more closely identify our ideal client - Great idea!

So that’s some of our “pearls”.  What are yours?  What have you learned and to whom have you reached out this year?  Drop us a line or give us a call if you’d like to learn more at   ckuchler@ceothinktank.com ….

 

 

u’d like to learn more…   ckuchler@ceothinktank.com

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