Gateway Ticketing Systems is the world leader in high-speed, access control, admission control, and ticketing software for the attraction, amusement, and intercity bus transportation industries. If you’ve purchased a ticket to enter the Empire State Building, the Statue of Liberty ferry, the San Diego Zoo, or even ridden Bieber Tourways to NYC, it’s more than likely it was processed using Gateway’s technology.
Led by Michael Andre, Darryl Moser and Peter Grumblatt, Gateway has successfully grown for over 20 years by focusing on three critical “success” factors:
1) Developing a great client base of marquee customers (check out Blueprint to a Billion for more on this…)
2) Generating lots of positive customer referrals and success stories and,
3) Having a fabulous group of dedicated employees.
Then came “the recession of 2009”. Parks and attractions reacted to falling attendance as unemployed consumers stayed home. Sales to new customers trailed off as the credit crisis set in overseas. Their employees were losing steam and reacting to what they perceived as a lack of progress in the business.
As Michael Andre said, “We knew that something needed to change. What got us to where we were over two decades obviously wasn’t going to get us to where we wanted - and needed - to be.”
So what did the partners decide to do? Like Gary Reggiani and the gang at ETI whom I blogged about a few weeks ago, they decided to invest in a proven, structured methodology – the Rockefeller Habits - which they had heard about thru several sources. And after hearing more about the Business Excellence program at the Greater Reading Chamber - they decided to attend - along with their seven person executive team.
Now, one year later, they AND their management team have come away with a new sense of commitment to their business and their employees…as well as a better understanding of business as a whole and concrete, practical tools like the One Page Plan that are keeping them on track and focused….
But what were their 4 “tickets” to success?
Look for their business success “secrets” in my blog early next week! There’s more to come on Andre and his team!
AND a PS for those of you who read to the end - take advantage of a GREAT OFFER to get back on track yourself! Sign up for our next “Un-Marketing” event - “Playing to Win” before this Friday, September 2nd and get 15% off the regular price of both the breakfast briefing and a fabulous workshop designed to help you take control of your future business success. Click here to register!




